At Qualtrax we have our core values displayed on the wall, to help us remember every day what we are striving towards.
One of those values is ‘Never Stop Learning’, which we take seriously. From our support staff to our product consultants, and our sales representatives to our leadership team, we are constantly on the lookout for ways to enrich and enhance our expertise. Most recently, one of our product consultants, Susie, took initiative to pursue training to better serve our customers who are accredited to ISO/IEC 17025.
Susie took a class by ANAB on “Crosswalking” from ISO/IEC 17025:2005 to the 2017 version. It’s a class for those who are already well-versed in the 2005 version and covers all the major changes in the update. Just as a physical crosswalk helps pedestrians navigate from one side of the road to the other in a safe, logical, and clearly defined manner this class is designed to help compliance professionals navigate from the 2005 to 2017 version.
This means that when Susie is helping a customer who is working on that transition, she will have a better understanding of where they are coming from and will make recommendations for the system based on that knowledge.
For instance, Susie shared that ISO/IEC 17025:2017 is made to align with ISO 9001, making it easier for companies to be accredited to both. Therefore, she might talk to a customer about working towards both accreditations and help provide clarity about what they can expect in that process.
Additionally, since Susie knows that 2017 incorporates “Risk-Based Thinking” over the previous “Preventative Actions”, when discussing workflows that need to be created for a customer’s system, she’ll have a better idea of what to recommend to best meet their needs.
Continuing education and the pursuit of specialized knowledge sets us and subsequently our product apart. We know that the quality and expertise of our team is the differentiator that allows us to truly help customers navigate compliance in a way that minimizes frustrations and maximizes on continuous improvement.