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About this Webinar

In this presentation, Heather McLemore from A2LA will speak about the requirements of ISO/IEC 17025:2017 for nonconforming work and corrective actions.

This will include a discussion on how to perform a thorough root cause analysis. She will also touch on risks and opportunities.


  • The difference between nonconforming work and corrective actions.
  • Different methods to perform a root cause analysis.
  • ISO/IEC 17025:2017 requirements for nonconforming work and corrective actions.
  • Risks and opportunities as they relate to nonconforming work and corrective actions.


Heather McLemore | Accreditation Officer II @ A2LA

Heather McLemore has been with A2LA since 2019. She is an Accreditation Officer II and oversees the AOAC accreditation program. In January 2020 she became a staff-approved lead assessor and has performed more than a dozen quality management system assessments. She has over 8 years’ food microbiology experience, having worked in both beef slaughter and furthered processed meats facilities. This experience allows Ms. McLemore to generate customer confidence with her knowledge of the ISO/IEC 17025 requirements, as well as understand the language used and tests performed by the labs she is responsible for, throughout the entire accreditation process.

Interested in more webinars?

If you liked this webinar, you might be interested in a webinar we recorded with Tim Osborne, VP of A2LA Workplace Training, on equipment and calibration nonconformances.

Find upcoming webinars on our Event Calendar and more recorded webinars on our Videos page.

Categories: Compliance Management, Process Management, Testing Labs