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Recorded Webinar: Tackling an ISO 17025 Audit as a Small Lab

About this Webinar

Meeting all of the requirements for the ISO/IEC 17025 standard can be a great challenge for a lot of organizations. In this webinar, we will hear from Michelle Robertson, Quality Assurance Officer at the Guadalupe- Blanco River Authority (GBRA) in Seguin, Texas.

She will present her strategy for meeting the standard’s requirements and explain how her organization uses Qualtrax’s workflows, document management tools, and testing and training modules to meet ISO’s requirements.


  1. How to take your organization from a manual document control system to a complete, automated quality management system
  2. Information Retrieval
  3. The importance of workflows in traceability of information for audits


Michelle Robertson| Quality Assurance Officer@ Guadalupe-Blanco River Authority (GBRA)

Michelle is a Healthcare Professional and Military Veteran with a Secret Security Clearance and over 22 years of proven experience in the United States Army. She accomplished measurable results while leading times of over 50 in a dynamic fast-paced environment. Michelle possesses a comprehensive background in Medical Laboratory Research, operational planning, instructional delivery, safety and quality assurance derived from conducting domestic and global operations in the Middle East. She was the recipient of multiple awards for outstanding performance and professionalism. For the past 3 years, Michelle has been the Quality Assurance Manager at the environmental testing laboratory at GBRA in Seguin, Texas. Her career was supported by completion of a Bachelor of Science in Biology.

Karen Arrivillaga | Account Executive @ Qualtrax

Karen has been with Qualtrax since 2015 with a focus in the laboratory space and is passionate about finding the best ways to use software to manage accreditation, simplify compliance, and inspire a culture of quality. She’s a proud member of the Qualtrax internal audit team, and helped transition to ISO/IEC 9001:2015. Over the last 5 years, her focus has been on helping laboratories understand how automation software can make a difference in achieving and maintaining TNI and ISO/IEC 17025 compliance

Interested in more webinars?

If you liked this webinar, you might be interested in a webinar we recorded with Matthew Sica, Quality Assurance Director of Phase Four Services, on planning for a remote internal audit.

Find upcoming webinars on our Event Calendar and more recorded webinars on our Videos page.

Categories: Audits, Compliance Management, Quality Managers