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About this Webinar

The second installment of our ISO/IEC 17025 Nonconformance Series will highlight the areas of nonconformance within management reviews.

We will be joined by Frenika Rivers, an Accreditation Officer with A2LA, who will help you strengthen your understanding of management review requirements.

The purpose of a management review is to ensure systematic and periodic reviews of an organization’s quality management system (QMS) in order to evaluate opportunities for improvement and the need for changes. This evaluation includes the effectiveness of the management system and its processes, improvement of laboratory activities, and provision of required resources.


  • You will learn what is involved in a management review.
  • You will understand the requirements of ISO 17025 Section 8.9.
  • You will be able to identify the areas of nonconformance in Section 8.9.
  • You will be introduced to processes and techniques to help improve the management review process and manage the associated risks.
  • You will learn how utilizing an electronic QMS like Qualtrax can streamline the review process and help ensure your organization’s compliance.


Frenika Rivers | Accreditation Officer @ American Association for Laboratory Accreditation (A2LA)

Frenika Rivers serves as an Accreditation Officer on the Calibration Team at A2LA.  She started her career in school -based accreditation beginning on the member organization side and then as staff for an accrediting organization.  Frenika served as a teaching assistant in her graduate work and enjoys being part of a learning experience.

Karen Arrivillaga | Account Executive @ Qualtrax

Karen has been with Qualtrax since 2015, with a focus in the laboratory space. Karen has more than six years of experience selling technology solutions and is passionate about finding the best ways to use software to manage accreditation, simplify compliance, and inspire a culture of quality. She’s a proud member of the Qualtrax internal audit team, which recently assisted with our transition to ISO/IEC 9001:2015. Karen graduated from Virginia Tech with a Bachelor’s in Consumer Economics.

Interested in more webinars?

If you liked this webinar, you might be interested in a webinar we recorded with Tim Osborne, VP of A2LA Workplace Training, on equipment and calibration nonconformances.

Find upcoming webinars on our Event Calendar and more recorded webinars on our Videos page.

Categories: Audits, Testing Labs