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About this Webinar

For our last episode in Qualtrax’s ISO/IEC 17025 Nonconformance Series, we will hear from A2LA Workplace Training Instructional Design Manager, Pam Wright!

In this webinar, we’ll be discussing section 7.5. of the ISO/IEC 17025:2017 standard – Technical Records.


  • We’ll take a look at the 2019 Deficiency Distribution
  • Refresh our understanding of clauses 8.4.1 and 8.4.2
  • Look in depth at section 7.5 requirements and understand why it’s one of the more common nonconformities
  • Explore examples of errors & learn tips for avoiding them.


Pam Wright | Instructional Design Manager @ A2LA WorkPlace Training (AWPT)

Pam Wright is the Instructional Design Manager with A2LA WorkPlace Training where her main responsibilities are the design, development and implementation of instruction as well as management of the training department and instructor corps. She formerly worked as the Quality Manager for the American Association for Laboratory Accreditation (A2LA) and continues to support them as a Lead Assessor and International Peer Evaluator for both APAC and IAAC. Ms. Wright has a B.S. degree in Biology from Towson University and is working towards a M.S. degree in Education with a concentration in Online Learning.

Karen Arrivillaga | Account Executive @ Qualtrax

Karen has been with Qualtrax since 2015 with a focus in the laboratory space and is passionate about finding the best ways to use software to manage accreditation, simplify compliance, and inspire a culture of quality. She’s a proud member of the Qualtrax internal audit team, and helped transition to ISO/IEC 9001:2015. Over the last 5 years, her focus has been on helping laboratories understand how automation software can make a difference in achieving and maintaining TNI and ISO/IEC 17025 compliance

Interested in more webinars?

If you liked this webinar, you might be interested in a webinar we recorded with Tim Osborne, VP of A2LA Workplace Training, on equipment and calibration nonconformances.

Find upcoming webinars on our Event Calendar and more recorded webinars on our Videos page.

Categories: Audits, Compliance Management, Quality Managers, Testing Labs