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About this Webinar

Doesn’t everyone train their employees? The concept seems like such a no-brainer that it’s easy to gloss over the details when it comes to employee competency and training. So why is this such a significant part of ISO 9001, ISO/IEC 17025, and ISO /IEC 17020?In short, ensuring that your personnel are competent to perform assigned tasks and responsibilities is critical to guaranteeing the quality of your work and validity of your results, thus keeping your customers and your bottom line happy.

Join us for a webinar with Melanie Ross, Training Products Specialist with ANAB, as she talks about the requirements for personnel competence determination and evaluation as outlined in the three standards mentioned above. Melanie will be sharing examples of actions organizations can take to ensure necessary competence; evaluate the effectiveness of actions taken; discuss common methods for documenting competency; and review ways technology can assist in competence evaluation and documentation.


  • You will review the standard requirements for personnel competence determination and evaluation
  • You will be introduced to different methods for determining necessary competence
  • You will learn about actions organizations can take to ensure necessary competence and evaluate the effectiveness of actions taken
  • You will learn common methods for documenting evidence of necessary competence
  • You will discover ways that technology can assist in competence evaluation and documentation (Qualtrax)


Melanie Ross | Training Products Specialist @ ANAB
Melanie has over 15 years of experience in quality assurance, quality control, and quality management. She has worked in a variety of industries, including chemical, biological, oil and gas, and aerospace, developing quality management systems, including internal audit programs, vendor qualification procedures, and implementation of lean six sigma. Currently, Melanie is a Training Products Specialist with ANAB developing and delivering training on a variety of topics, including ISO/IEC 17025 and risk-based thinking.

Karen Arrivillaga | Account Executive @ Qualtrax

Karen has been with Qualtrax since 2015, with a focus in the laboratory space. Karen has more than six years of experience selling technology solutions and is passionate about finding the best ways to use software to manage accreditation, simplify compliance, and inspire a culture of quality. She’s a proud member of the Qualtrax internal audit team, which recently assisted with our transition to ISO/IEC 9001:2015. Karen graduated from Virginia Tech with a Bachelor’s in Consumer Economics.

Interested in more webinars?

If you liked this webinar, you might be interested in a webinar we recorded with Tim Osborne, VP of A2LA Workplace Training, on equipment and calibration nonconformances.

Find upcoming webinars on our Event Calendar and more recorded webinars on our Videos page.

Category: Training