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About this Webinar

Cause analysis and corrective actions are facts of life under ISO/IEC 17025:2017 accreditation.

The pursuit of constant improvement is a significant component of the standard. Of course, by definition, improvement goes hand-in-hand with correction! Even so, performing a cause analysis and determining corrective actions remains among the most stressful aspects of ISO/IEC 17025:2017 compliance.

The goal of this webinar is to get you more comfortable with the process of cause analysis and corrective action so you can focus on doing your job rather than worrying about whether or not you’ll have a finding during your next assessment! Melanie Ross, a Training Products Specialist with ANAB, will present an overview on how to initiate and perform a cause analysis. You will also learn how to evaluate the significance of nonconforming work to determine if a corrective action is necessary.

After establishing this baseline, Melanie will share more about the philosophy, purpose and benefits of performing an effective cause analysis. You will be introduced to the strategy of asking “why” at least five times to help you get to the true source of the nonconformance, and learn why “blaming the individual” is a short-sighted approach to addressing a nonconformance. Melanie will also touch on the difference between a correction and a corrective action.

We will conclude the webinar with an overview of the Qualtrax system and share how built-in tools such as the Best-in-Class Corrective Action and Risk Assessment Workflows, paired with our Reporting Platform, can simplify this process for you!


  1. You will understand the purpose and benefits of cause analysis
  2. You will learn what changes were made to the standard between ISO/IEC 17025:2005 and ISO/IEC 17025:2017
  3. You will attain a stronger grasp of the corrective action process
  4. You will learn the difference between a correction and a corrective action
  5. You will learn how to evaluate the significance of nonconforming work


Melanie Ross | Training Products Specialist @ ANAB

Melanie has over 15 years of experience in quality assurance, quality control, and quality management. She has worked in a variety of industries, including chemical, biological, oil and gas, and aerospace, developing quality management systems, including internal audit programs, vendor qualification procedures, and implementation of lean six sigma. Currently, Melanie is a Training Products Specialist with ANAB developing and delivering training on a variety of topics, including ISO/IEC 17025 and risk-based thinking.

Karen Arrivillaga | Account Executive @ Qualtrax

Karen has been with Qualtrax since 2015, with a focus in the laboratory space. Karen has more than six years of experience selling technology solutions and is passionate about finding the best ways to use software to manage accreditation, simplify compliance, and inspire a culture of quality. She’s a proud member of the Qualtrax internal audit team, which recently assisted with our transition to ISO/IEC 9001:2015. Karen graduated from Virginia Tech with a Bachelor’s in Consumer Economics.