LAST UPDATED 06-04-2018
Please note that we reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. By continuing to use the Site after notice of changes have been sent to you or published on the Site, you consent to such changes.
THE INFORMATION THAT WE COLLECT ABOUT YOU AND HOW WE USE IT
When you visit the Site, you provide us with two types of information: website usage information that is collected by us as you interact with the Site and personal information that you knowingly choose to disclose as part of your use of the Site.
We may also receive personal information about you from our Distributors or Resellers, whom we have contracted with to make sales of our product in various regions.
The table below sets out the categories of personal information you provide to us and that we receive from other sources and how we use that information. The table also lists the legal basis which we rely on to process the personal information and information as to how we determine applicable retention periods.
|Category of personal information||How we use it||Legal basis for the processing|
|Contact information and basic personal details. Such as your name, phone number, address, location, IP address, and e-mail address||We use this information to communicate with you.
We use this information to deal with enquiries and other requests made by you, including customer service issues, relating to Qualtrax products.
|The processing is necessary for our legitimate interests, namely for communicating with you effectively and responding to your queries.
The processing is necessary for the performance of a contract and to take steps prior to entering into a contract.
|Correspondence and comments. When you contact us directly, e.g. by email, phone, mail, or when you interact with customer service, we will record your comments and opinions.||To address your questions, issues and concerns and resolve your customer service issues.||The processing is necessary for our legitimate interests, namely communicating with you effectively for the purposes of resolving your issues.|
Details such as your credit card or other payment information.
|We use this information to facilitate payment for Qualtrax products.||The processing for facilitating payment is necessary for the performance of our contract with you (in accordance with our Terms and Conditions).
The processing is necessary for our legitimate interests, namely the detection and prevention of fraud.
|All personal information set out above.||We will use all the personal information we collect to operate, maintain and provide to you excellent customer service, to monitor and improve our website and business, for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, to keep the website safe and secure and to help us develop new products and services.||The processing is necessary for our legitimate interest, namely to administer and improve our business and develop new customers.|
We may link or combine the personal information we collect and/or receive about you and the information we collect automatically. This allows us to provide you with a personalized experience regardless of how you interact with us.
We may also anonymize and aggregate any of the personal information we collect (so that it does not identify you). We may use anonymized information for purposes that include testing our IT systems, research, data analysis, improving our service and developing new website features.
DISCLOSURE OF INFORMATION
Qualtrax does not sell or otherwise share your personal information with third parties for marketing, sales or other purposes. Qualtrax shares your information with third parties only in the following limited circumstances described below, in which case Qualtrax believes that such disclosure is reasonably necessary to provide the service, legally required or permitted by you:
MARKETING AND ADVERTISING
From time to time we may contact you with relevant information about our products and services. Most messages will be sent electronically. For some messages, we may use personal information we collect about you to help us determine the most relevant information to share with you.
If you do not want to receive such messages from us, you will be able to tell us by replying to the email or by following the unsubscribe link at the bottom of our emails.
STORING AND TRANSFERRING YOUR PERSONAL INFORMATION
Security. Qualtrax is committed to protecting the security of your personal information. We use a variety of up-to-date security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store any personal information you provide on computer systems with limited access. These systems are located in controlled facilities. When we transmit highly confidential information over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
While no transmission of information via the internet is completely secure, we take reasonable measures to protect your personal information. We cannot guarantee the security of your personal information transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
RETAINING YOUR INFORMATION
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of our legitimate business interests and satisfying any legal or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and the applicable legal requirements.
YOUR RIGHTS IN RESPECT OF YOUR PERSONAL INFORMATION
In accordance with applicable privacy law, you have the following rights in respect of your personal information that we hold:
If you reside in the European Union (EU), Qualtrax is the processor of your personal information for purposes of European data protection legislation. You also have the right to lodge a complaint to your local data protection authority. Information about how to contact your local data protection authority is available at ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
COOKIES AND SIMILAR TECHNOLOGIES.
SEARCH ENGINES AND OTHER SITES
Search engines and other sites not affiliated with Qualtrax – including archive.org, google.com, and groups.yahoo.com – archive or otherwise may crawl the Site and make available content from the Site.
CHILDREN UNDER AGE 13
LINKS TO THIRD PARTY SITES
The Site may contain links to other websites. Qualtrax is not responsible for the content or privacy practices of other web sites. Qualtrax encourages its visitors to be aware when they leave the Site and to read the privacy statements of each website they visit.
CHOICES AND ACCESS TO INFORMATION
Please remember the following:
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105 E Roanoke Street,
Blacksburg, VA 24060.