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Qualtrax, Inc. is currently hiring a Product Consultant for its compliance management software product. As a member of the Services Team, you will interact with regulatory and IT professionals daily. The candidate must be able to translate technical information into a training room environment with students of varying levels of expertise. This position allows for remote work.

You are a key member of an exceptional Services Team that focuses on customer satisfaction and has the desire to go the extra mile for customers. You have strong critical thinking skills to make customer-focused decisions, value continuous improvement, and work efficiently in a team-oriented environment. In addition, you serve as a compliance consultant for our customer base—providing best practices specific to their industries. You also have the opportunity to enhance the training offerings we provide to our customers.

The Qualtrax Product Consultant should act as a liaison and project manager between clients and the company. The Product Consultant is expected to identify and represent client needs and goals within the organization. This role is responsible for building relationships with clients to gain new and repeat business opportunities.



  • Conduct training sessions for customers; some travel may be required.
  • Manage assigned service projects to include updating project plans and logged hours along with other project artifacts.
  • Develop existing training programs and implement new training programs utilizing video and web.
  • Maintain training materials including help manuals, support portal, knowledge base articles, and training aides.
  • Coordinate teams as needed to address customer feedback appropriately with developers, product managers, and leadership.
  • Provide assistance to customers, answering how-to questions and in some cases helping to troubleshoot product issues.
  • Manage the Qualtrax industry specific databases including demo system environments and trial systems.
  • Recommend potential services to customers after analyzing their needs; helping to drive additional services revenue.
  • Provide valuable product enhancement information to the product manager.
  • Be the voice and advocate for the company’s purpose and mission.
  • Share insights and experience in team and company discussions.
  • Challenge the status quo.


  • Bachelor’s degree or equivalent experience and at least 2 years of training experience
  • Prior customer service experience and/or training experience with proven track record
  • Experience in laboratories or manufacturing, preferred
  • Highly organized individual and self-motivator
  • Great communication and presentation skills
  • Strong problem-solving skills
  • Detail oriented
  • Focus on providing high quality results
  • Listen to customer needs, articulating product benefits and offering valuable solutions to customers
  • Take ownership over customer accounts
  • Positive attitude and willingness to learn
  • Desire to go the extra mile for customers and services team
  • Individual who thrives in a team environment
  • Ability to balance multiple priorities
  • Able to work on a team or individually
    • Highly self-motivated and self-directed
    • Accepts and responds to feedback quickly and positively

Come learn why our employees love where they work and what they do!

Qualtrax, Inc. is an AA/EOE. Reasonable accommodations made upon request.

All qualified applicants should submit resume and cover letter to