Location: Blacksburg, VA
A Customer Service Specialist, or CSS, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best Customer Support Specialists are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk and solve problems. Our Customer Service Specialists will advocate for our customers when necessary and will gather and share feedback with the rest of the organization.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Qualifications and Skills
At Qualtrax, we focus on living out our seven core values on a daily basis. We believe it’s important to Always Be Transparent and Honest, Love What You Do, Challenge the Status Quo, Create Something Great, Never Stop Learning, Give Back, and that Every Day is a New Opportunity. Life is short and we want to push ourselves and our community to be great. Won’t you join us?
Qualtrax is an AA/EOE. Reasonable accommodations made upon request.
All qualified applicants should submit resume and cover letter to firstname.lastname@example.org.