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Webinar: Understanding Corrective Actions, Nonconformities, and Root Cause Analysis

July 27, 2021 @ 2:00 pm - 3:00 pm EDT

In this presentation, Heather McLemore from A2LA will speak about the requirements of ISO/IEC 17025:2017 for nonconforming work and corrective actions.

This will include a discussion on how to perform a thorough root cause analysis. She will also touch on risks and opportunities.

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  1. The difference between nonconforming work and corrective actions.
  2. Different methods to perform a root cause analysis.
  3. ISO/IEC 17025:2017 requirements for nonconforming work and corrective actions.
  4. Risks and opportunities as they relate to nonconforming work and corrective actions.


Heather McLemore | Accreditation Officer II @ A2LA

Heather McLemore has been with A2LA since 2019. She is an Accreditation Officer II and oversees the AOAC accreditation program. In January 2020 she became a staff-approved lead assessor and has performed more than a dozen quality management system assessments. She has over 8 years’ food microbiology experience, having worked in both beef slaughter and furthered processed meats facilities. This experience allows Ms. McLemore to generate customer confidence with her knowledge of the ISO/IEC 17025 requirements, as well as understand the language used and tests performed by the labs she is responsible for, throughout the entire accreditation process.

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July 27, 2021
2:00 pm - 3:00 pm EDT
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