We are here to serve you. Our support team is always standing by to assist you in any way we can. We treat our customers like members of our family and look forward to ensuring the software is working for you, and not the other way around. In addition to standard support hours, Qualtrax offers 24/7/365 plans for customers. So, if you need our support, go ahead and contact us! Afterall, that's what we're here for!