Qualtrax Compliance Software

Qualtrax, Inc. (subsidiary of CCS-Inc.) is currently hiring a Software Trainer & Technical Support for its compliance management software product. This position will interact with IT professionals, software developers, and regulatory professionals. The candidate must be able to translate technical information into a training room environment with students of varying levels of expertise. Ideal candidate will:

• Conduct training session on-site for customers.  Domestic and International travel will be required. 
• Conduct training sessions in-house for customers and employees.
• Design and develop training programs and maintaining customer-training programs as well as implementing new training programs utilizing video and web.
• The ability to coordinate and conduct online training sessions by use of GoToMeeting is a plus.
• Assist with testing new product versions, CDs and bug fixes.
• Provide phone support to customers, answering how to questions and in some cases helping to troubleshoot product issues.
• Be an advocate for the customer.  Communicate product feature requests and improvements in a timely and effective manner and help address development questions as a customer advocate.
• Assist with updates to training materials and manuals.

Education and experience:
Bachelor’s degree from four-year University, preferably in a technology-related field such as Management Information Systems, two years related experience in software training and support, and/or equivalent combination of education and experience strongly preferred.

About Qualtrax, Inc.

Qualtrax was established in 1993 and serves a global customer base across many industries, such as food processing, life sciences and manufacturing.  The Qualtrax product suite offers robust document management, process automation and training management to help companies simplify compliance and maximize quality assurance.

Qualtrax is a subsidiary of CCS-Inc.  Qualtrax, Inc. is an AA/EOE.  Reasonable accommodations made upon request.